Return & Exchange

At The BerryKins, we ensure every product meets our quality standards. We want you to love every piece you choose for your little one. If something isn’t quite right, our hassle-free returns/exchanges make it simple.

Returns (Store Credit Only)

• Returns are accepted within 7 days of delivery.
• Approved returns will be issued as store credit, valid for 12 months from the date of issue.
• Store credits cannot be transferred or redeemed for cash.

Exchange Policy

• Exchanges are accepted within 7 days of delivery.
• The product must be unused, unwashed, and in original condition with all tags intact.
  

Conditions for Return/Exchange

• Items must be returned in their original packaging.
• Any used, washed, or damaged items will not be accepted.

Refunds

• We do not offer monetary refunds. Only store credit will be provided for eligible returns.

How to Request
To request a return or exchange, please contact us within 7 days of receiving your order with your order details.

Go to our Return/Exchange Portal. Enter your Order Number and registered email/contact. Select the item, reason, and upload images (mandatory for defective/incorrect products). Choose Store Credit as the refund position.

Submit your request.

Requests are reviewed within 24-48 hours. Once approved, pickup happens in 1-3 working days. Store credit will be issued 2-3 working days after pickup (minus Rs. 100 reverse pickup charge).

Important Points

• Reverse Pickup fee: Rs 100 (deducted from store credit).
• If your request is rejected at QC, you may contact us on WhatsApp for clarification.
• If your package shows "Delivered" but you haven't received it, notify us within 3 days (72 hours). Courier companies do not accept complaints beyond this period.

Customer Care

• WhatsApp support only: +91-6284-549782
• Response time: within 24 hours
• No customer care phone line available.

 

We can't wait to see you back at The BerryKins.